Managing and improving IT Services in a world of digital transformations, challenging budget choices and rapid change is a real puzzle for many. Historically, we know that Lean and Agile methods have not been widely applied in this area. The question is – can they be used to make a real difference to IT Services? During our recent work with Registers of Scotland, we proved that the answer is Yes!
Back in April we held a live webinar to share the story. Tom Meade (CIO) and Michael Marshall (IT Services) joined Emergn’s Andy de Vale to talk us through how they instigated cultural and process change.
Watch our webinar to hear the full story.