Change is hard

When we use phrases like ‘digital transformation’ or ‘change management’, we are saying two things. First we are communicating that we are undertaking a large program of [...]

We’re in it together

Silos are often discussed in the context of organizational design within a company, and they are the invisible (yet sometimes not so invisible) walls that separate groups, departments and people. [...]

The impact of leaders

“People will forget the things you do, and people will forget the things you say. But people will never forget how you made them feel.” – Maya Angelou Just recently I heard a story about a change [...]

Building windmills

When the winds of change blow, some people build walls and others build windmills – Chinese proverb I’ve more normally heard the proverb above as ‘In a hurricane, build windmills’. For me, I use [...]

Cookie cutter

I have an unspoken agreement with several well-known brands across a few different product segments; if they build it, I’ll buy it. We all have our favorite products and brand loyalty isn’t an [...]

Shrink the change

Chip and Dan Heath have written extensively on change management and the things that make the most difference. If you haven’t come across their work, it’s worth the time. Here is a great short [...]