Clear messages

We’ve written many times in these insights about expectations, and one other aspect of setting expectations is the awareness of ambiguity. While we hope that people can read our minds or [...]

Permission to speak

There is someone in your organization who wants to speak with you. They have thought about this conversation for some time. They have ideas, healthy concerns, and even frustrations that they have [...]

Always a meddler

In an organization where there is more than one person, you are likely to have multiple stakeholders. Whether you’re trying to get a business case approved, a new idea agreed to, or you’re trying [...]

We’re in it together

Silos are often discussed in the context of organizational design within a company, and they are the invisible (yet sometimes not so invisible) walls that separate groups, departments and people. [...]

Build confidence

Recently, I was working with a client doing a review of their largest and most important project. It had been running a few years and the Chief Executive, Chief Operating Officer, and Chief [...]

Assume positive intent

Running a business, delivering projects, and crafting products are three activities that can create conflict or joy, and every emotion in between. Whenever you bring something new into the world [...]

Conflict can be valuable

Conflict doesn’t conjure up thoughts of happiness. This is a term that speaks of a serious disagreement, an argument and friction. We either avoid it altogether or pretend it isn’t there. Rarely [...]

Domino effect

In our VFQ book on Motivation, we talk about how actions and behaviors can demotivate people and teams when you have two common scenarios; either being held responsible for something you don’t [...]