Customer intimacy

It’s likely you’ve read the HBR article from 1993, Customer Intimacy and Other Value Disciplines. If you haven’t, you must. It does a great job outlining the three main tenets of building a great [...]

Knowing and doing

Someone once wisely said, “it’s not knowing what to do, it’s doing what you know” – this is not only true in the most obvious way, it’s also something that we all struggle with. Practically and [...]

You are not so smart

David McRaney in his book ‘You are not so smart’ describes 48 ways that your memory and brain is mostly fiction and the way we are all deluded on a regular basis. This work builds upon the Nobel [...]

Be part of the answer

This week I was remembering the story shared by the Heath’s in their book, Switch, where they share the story of Tom Watson (CEO of IBM at the time) who had an executive who made a business [...]

Who are “they”?

Do you know who “they” are? You must, because you’re constantly referring to them in the same way I do and many of us do. Each time we are trying to emphasize a point, we find ourselves referring [...]

Wanting to be heard

Do you remember King Solomon? He was known as the wisest and richest man that had ever lived. He had his challenges like all of us and some of them included the demands he put on the people in [...]

Throw spaghetti

Trying anything that seems logical isn’t always the logical thing to do. I was reading an old Forbes article from 2012 related to the challenge of relying on information we read online to make [...]

Play the long game

When it comes to growth, many of us fundamentally accept that it takes time to see substantial growth in any investment. For example, if you invested $1,000 in Apple ten years ago, today it would [...]

Control what you can

The ability to control something is perhaps one of the most satisfying experiences we can have simply because there are so many things in life we can’t control. Maybe you’ve been called a control [...]

Be trustworthy

Years ago, a CEO colleague of mine shared with me that the reason he was able to sleep well was because of the trustworthiness of his right-hand person. I wanted to know more because we all use [...]