penalty and expectation

Take a look at this video to see how to better introduce a change that works. There’s a saying: “You get what you expect and you deserve what you tolerate.” People are not always rational. In the [...]

Check for understanding

The other day I came across Simon Sinek’s quote on listening – “There is a difference between listening and waiting for your turn to speak”. What I love most about it is how true it is. I’ve [...]