Exceed cost with value

Here’s a simple test: think about a product or service you’ve recently paid for that has provided a customer / user experience that is better than you expected. How has that made you feel about [...]

Embarrassed

Reid Hoffman, the founder of LinkedIn, once said if you’re not embarrassed by your idea when you launched it, then you’ve launched it too late. He has since qualified this by saying that he isn’t [...]

Nothing personal

Showing half finished work can be scary. Most work when it’s inflight can look incomplete and messy. That’s what makes it work-in-progress. However, if we hold on to work too long, until [...]

Conflict can be valuable

Conflict doesn’t conjure up thoughts of happiness. This is a term that speaks of a serious disagreement, an argument and friction. We either avoid it altogether or pretend it isn’t there. Rarely [...]

Surviving

“Look, don’t see, listen, don’t hear. The more you engage, the longer you survive.” – Jack Reacher So, creating new, amazing products and experiences isn’t the same as being an action adventure, [...]