Return every client call or email within the same business day OR communicate when you will provide a response. Communication is critical to any relationship but great communication is what separates the best from the good enough. It’s crucial to the growth and success of a company. Getting back to people quickly communicates that you care enough about their needs. It is well understood in today’s business world that everyone is busy but no one seems to remember that when they don’t get a timely response.
Make it a priority to respond to any customer or prospect that reaches out to you. Commit the next month to improving your response times and share the results and feedback since it’s likely you’ll see some.