4 ways to turn around IT Services performance and culture

HOW REGISTERS OF SCOTLAND EXCEEDED ITS TARGETS

Managing and improving IT Services in a world of digital transformations, challenging budget choices and rapid change is a real puzzle for many. Historically, Lean and Agile methods have not been widely applied in this area. Can they be used to make a real difference to IT Services? The answer is Yes!

In this webinar Tom Meade (CIO) and Michael Marshall (IT Services) from Registers of Scotland shared their work with Emergn. They told us how they instigated cultural and process change.

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Tom Meade

DIGITAL DIRECTOR (CIO)
REGISTERS OF SCOTLAND

Tom joined Registers of Scotland with the ambition of bringing the organisation to the forefront of digital services in Scotland. Through a digital transformation strategy, Tom’s goals have been to transform business processes for customers using current Agile and Lean thinking, as well as to rationalise the IT environments.

Andy de Vale

PRINCIPAL CONSULTANT
EMERGN

With a history of Agile and Lean in the public sector, Andy joined Emergn in 2011 as a Principal Consultant. Andy now leads Emergn’s work in Scotland in both public and private sectors, applying Value, Flow, Quality education to get results in a range of areas.