Iron sharpens iron

John Hagel, whose work at Center for the Edge draws out many insightful trends and concepts on improving organizations, recently published research that discussed the importance, not the neglect, [...]

Friction – between you and the customer

We need something to make the ordering system frictionless. We need to make it so the customer can order products with the least amount of effort. They should be able to click on one thing, and [...]