Firm decisions

It’s a gift to have a team that gels really well and is successful. It’s a gift because it doesn’t happen too often. You hear the stories of how certain teams have led organizations and companies [...]


Many companies have rituals when special things happen. Every year at the Year Beginning Meetings, Walmart have a ‘ringing of the bell’ ceremony that signifies when someone has done something [...]

Actions and words

This topic won’t be new to any of us but I want to change it up slightly by modifying a popular phrase – “do as I say, not as I do”. This quip has been around a long time and we use it to [...]

Let people lead

“Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity.”   – George Patton  A few years ago a book was published on management by someone in the [...]

The power of pull

Lean and Agile methods promote a way of working based on the principle of ‘pull’. This means that instead of planning and pushing work into different teams and people, work is presented in a way [...]

Psychological safety

Psychological safety “The whole is greater than the sum of its parts.”  – Aristotle Unfortunately, in many teams and organisations great teamwork can be elusive (or non-existent). Over [...]