Encouraging behavior

One of the most thoughtful and mindful things we can do when working with people and organizations is to first consider what behavior we’re encouraging by our actions.

Sometimes we find ourselves in “default mode”, which stems from past experience or the way we’ve just done things for a long time. It’s not even that those things are wrong, it might be that they’re not encouraging the most beneficial behavior.

If the action is the right one then maybe we need to say it differently, and sometimes it’s bigger than that. People gravitate to the things that, in their minds, produce the most effective outcome, usually for them, so it’s important for us to design programs and initiatives that drive a specific focus.

Ask – “what behavior is this action encouraging?” – before making a decision. Be sure it will result in what’s best for those involved and the organization.

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