We’ve been programmed to believe that having the answer can sometimes be viewed as arrogant, presumptuous, or even negative. Asking the right questions can also be a hard task if you don’t know what is meant by the “right questions”.
Management teams aren’t good at asking questions. In business school, we train them to be good at giving answers. – Clayton Christensen
Let’s consider it another way; a culture of asking questions is healthy and draws out the conversations that are needed in order to improve, but there are many instances where we do have answers and we shouldn’t be afraid to lead with them, especially if we’ve arrived at those answers by asking lots of questions ourselves which have allowed us to build the case for change.
We don’t need to ask questions about applying morals and ethics when the answer is the same each time. If we have empirical evidence showing that a specific practice or method typically yields outstanding results, then we might consider it an answer to start with even if we have questions about it being applied in our context.
Don’t be afraid to lead with an answer. It will often help lead to the right questions.