When you love the work you do, its a career; when you don’t, its a job. People that love their work go the extra mile. They’re not content with good enough. They want you to know they love what they do. Credibility stems from loving your work. It’s what gives you that edge and pushes you to know more and to be a lifelong learner and achiever. Some refer to it as passion but its also the deep desire to make a difference in the lives of others through the work you do. It’s because you see meaning and purpose in your work and you’re not there just for the paycheck.
Customers who witness someone that loves the work they’re doing are infected by that same mindset and it gets passed on.