“People will forget the things you do, and people will forget the things you say. But people will never forget how you made them feel.” – Maya Angelou
Just recently I heard a story about a change going on in a client. A few dozen senior managers were working on a new way for managing a portfolio of work for their whole area. They were having fun trying to figure out how the work was going to be shaped so that different stakeholders could effectively help prioritize and decide the focus of the organization. These senior managers came from different business units and were effectively collaborating to make this happen. It was new to most of them and there were some skepticism and unknowns on how it might all work.
Towards the end of the session, after much progress was made, the group’s attention turned towards the next meeting where all of the executives for their area would be invited to take part. After some time, one person pointed out that all of the energy, enthusiasm, camaraderie and engagement had dissipated from the session. The joy of the work had diminished and was replaced by uncertainty, trepidation and a fear of not being able to say certain things because it was believed that the executives didn’t like sharing all information with their peers and superiors.
It was eye-opening for the group and now gives them some ideas on how to better work together and deal with their stakeholders to achieve the right outcome.
Are there situations where working together within your group to reset expectations with stakeholders will lead to a better outcome for your work?