Registers of Scotland – Instigating cultural and process change

4 ways to turn around IT Services performance and culture

How Registers of Scotland exceeded its targets.

Managing and improving IT Services in a world of digital transformations, challenging budget choices and rapid change is a real puzzle for many. Historically, we know that Lean and Agile methods have not been widely applied in this area. The question is – can they be used to make a real difference to IT Services? During our recent work with Registers of Scotland, we proved that the answer is Yes!

In this webinar recording, Tom Meade (CIO) and Michael Marshall (IT Services) from Registers of Scotland shared their work with Emergn. They told us how they instigated cultural and process change.


Emergn Case Study - Registers of Scotland

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