The results of our engagement with the bank are best measured by the capabilities and impetus for change among their own people.
One Agile development team led a Customer Journey Mapping workshop and challenged her team to really get to know the customer.
Another Agile development team worked with the Audit team to understand the flow of their work. Then how to optimize it to reduce waste and delays in the pipeline and to improve the way it contributed to the business.
An Agile development team created a task board, and initiated Scrum ceremonies with her team to support the visualization, prioritization, and flow of work within the team. Also collaborated on a new discovery process, enabling her team to work more closely with their internal customers.
Meanwhile, another Agile development team encouraged groups to articulate needs through relatable User Stories before testing their work with consumers to keep on adding value.