But many organizations are discovering that workforce readiness is not keeping pace with technology adoption.
In this report, Gartner explores the human side of AI acceleration and outlines a five-step journey for CIOs to build an AI-augmented workforce.
The research examines:
- Why human readiness for AI lags technology readiness
- The risks of separating IT workforce readiness from broader organizational readiness
- How skills gaps and shadow AI are affecting enterprise adoption
- The shift from routine, role-based work to dynamic human-AI collaboration
- What CIOs must do to align workforce planning, governance, and operating models with AI ambition
Gartner presents a practical framework to help leaders move from isolated pilots and uneven adoption toward scalable, AI-enabled value creation.
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