Intelligent Automation

Sharpen your competitive edge.

Drives better performance by focusing on the right outcomes and automating where possible to support your future competitiveness.


How can we use automation to actively support our digital business model? 

Robotic Process Automation (RPA). Workflow automation. Artificial Intelligence (AI) and Natural Language Processing (NLP). Instead of focusing on one technology over another, our approach to Intelligent Automation starts with your strategic intent and use cases.

Whether that’s removing waste from your operations. Improving user experience. Increasing the profitability of your customer interactions. Or ensuring a high level of accuracy in your case management or analytics processes. We build up the automation systems and competencies you need to deliver value. And we leave you with the infrastructure and competencies to keep on doing so.

Problems we solve

Driving a competitive edge

Focusing automation on the back office can mean missed opportunities to increase the pace of releasing innovative products to the market.


Optimize your workflows by using a combination of skills and technologies (from RPA, low-code platforms and AI) to identify and reduce waste at a far greater scale than standard initiatives.

Finding processes to automate

It’s hard to identify what would benefit most from Intelligent Automation or to prioritize activities to deliver the most value to the organization.

Keeping up with governance

Defining and adopting appropriate governance is not a current skill set when scaling Intelligent Automation initiatives.

Moving past basic automation

We add AI and Machine Learning to classic approaches to enhance the cognitive competencies of your automations.


Tackling your strategic and operational automation challenges – one use case at a time.

We look at Intelligent Automation as a cycle of continual improvement that will minimize operational pains and boost the traits that guide your organizational success, avoiding the digital sameness and enabling disruptive innovations. By following Emergn’s principles of Value, Flow, Quality, we deliver value early and often through frequent releases, optimize the flow of work end to end, and discover quality with fast feedback.

  • Setting strategic intent by aligning your automation plans with your business goals and getting buy-in from key stakeholders
  • Defining your starting point via our data-driven Intelligent Automation Assessment so you can prioritize use cases in terms of business outcomes
  • Establishing the foundations by blending technologies while ensuring they’re fit for the future
  • Aligning your roadmap by adding the crucial element of time so you can keep your initiative on-track
  • Following a clear design that includes your automation fabric and roadmap while also adapting as circumstances change
  • Encouraging a discovery mindset through exploring and experimenting to reach valuable outcomes faster and with greater certainty
  • Enabling better governance through controls and verifications that help you meet the expected outcomes defined in your roadmap
  • Leaving you with a lasting competency so you can improve the way your organization works long after our engagement ends

How to get started

Depending on where you are on your automation journey, we can help you answer your most pressing questions. 

How can Intelligent Automation support our business strategy?

Emergn Intelligent Automation Advisory will evaluate what you want to do against a clear benefit model. We’ll review use cases with high potential. Assess your team composition and technological stack. And set out success metrics so you can chart progress. 

Where will the value of Intelligent Automation come from in our organization?

With an Emergn Intelligent Automation Assessment, you can see what the data’s telling you about where to automate and the returns you could expect. We’ll identify possible use cases, prioritize them, and show you the potential impact. 

Do we need an internal team that can drive new Intelligent Automation initiatives?

Emergn’s Intelligent Automation Center of Excellence Program will build up your own competencies. Through coaching, educational pathways and custom operating model, we’ll embed new skills and lasting competencies within your team. 


We build solutions on open-source or on vendor provided technologies. It all depends on our clients’ needs and context rather than recommending specific vendors. We work with a broad range of technologies to ensure we have all bases covered. In the field of Intelligent Automation, our experience and expertise include:

Leading by example

When you just need to get it done, we can do it for you.

Sometimes you know what it is you need to change. But perhaps you don’t have the time or resources to do it in-house. This is when you can use Leading By Example. We’ll add key personnel to get the work done. Your people can learn best practice along the way. And you’ll still deliver what you need to deliver, when you need to deliver it.

Let’s discover what
to automate

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