HF (Horwich Farrelly) is one of the leading providers of legal and handling services to the UK general insurance claims sector. It has ambitions to be more innovative and grow within the market.
However, a mountain of admin was taking valuable time away from its lawyers’ ability to focus on high-value client work.
The administrative and support staff were also swamped by the time-consuming admin of processing claims cases, involving multiple channels and documents. New fraud detection work was adding to the administrative burden.
The process of entering and validating the information is manual and requires different people at each step to execute separate tasks. This process is not only time-consuming, but prone to error.
The end of the process requires input from key decision-makers and lawyers. This slow and costly process delays the flow of claims through the system.