Our goal was to establish high-performing teams that could create a new baseline for performance and set a roadmap for improvement.
Changing the internal team’s mindset was vital. So we instigated a shift toward more data-driven and customer-focused ways of thinking. With our Enterprise Transformation teams in place, we were able to demonstrate how a greater emphasis on user insights and customer experience could support strategic business outcomes.
Much of what we did was cultural too as we sought to instill feelings of inclusion, collaboration, and experimentation. Through our coaching and education program, we enhanced practices that were already in place. We were also able to support different product teams as they rose to the next level of modern ways of working.