Emergn was initially brought in to assess automation possibilities within the Finance Department and how to prioritize use cases.
We started by identifying use cases that involved high-volume, repetitive manual work and categorized these according to impact. This resulted in a prioritized list of 93 different use cases – a structured approach that was welcomed by Tamro as the first time anyone had visualized the categorization of automation use cases. And because it added value by giving them a framework to map other business processes in the future.
We looked at three other problem areas, including disrupted workflows, missing system integration, and the prevalence of random tasks. We also went one stage further before making our automation proposals. By reviewing the existing enterprise architecture, we were able to identify the reasons why there were so many manual workarounds, where core improvements could be made, and whether task automation was possible using the technology in place.
Emergn’s approach to automation differs from standard approaches. We know that automation assessments are not just tools for deciding how to automate manual work with a single solution. They are also an opportunity to gain a wider perspective on how automation can become a practice that creates competitive advantage. This requires a diverse team of specialists.
After just a single month of our automation assessment, enterprise architecture and business experts working together with the Tamro team, we left them with a logical framework for ongoing process improvement that could support business growth.