How to become a T-shaped Business Analyst in the agile world

Leading from the middle, pushing boundaries beyond requirements engineering, and aiming to delight our customers – the modern analyst is curious, confident, and creative:

  • Creative – enabling collaboration to find options and solutions
  • Confident – leading from the middle, building trust, influencing broadly, and challenging constructively
  • Curious – asking why and wondering how, open minded, flexible and outcome driven, learning from other perspectives to see what others don’t

If you want to learn about being T-shaped, and how it can help you develop as an analyst, watch the webinar recording to learn more.



Gillian Barnes

Practice Lead

Gillian has over 15 years of experience in agile delivery teams – primarily as a Business Analyst, but also performing Scrum Master and Product Owner roles. Alongside hands-on delivery, she has led and actively participated in analyst communities of practice. Gillian enjoys being curious and gaining experience across different industries, disciplines, and technologies, whilst striving to live the T-shaped dream.

Toms Rozentals

Business Analyst

Toms is an experienced Business Analyst, passionate about mentoring junior BAs, and is always there to share constructive feedback to peers. Since 2003, Toms has walked in System Developer, System Analyst, Consultant, Product Manager, and Business Analyst shoes, and has helped many well-known companies and government agencies in Latvia and abroad. By demonstrating curiosity, he becomes a trusted adviser to his stakeholders, proxy for his product owners, and enabler for the delivery teams.

Carla Silva

Business Analyst

Carla has worked over 15 years in the IT software solutions industry, currently working as a Business Analyst. Her experience in diverse areas, such as Operations (Implementations and Training), Pre-Sales, Business Development and Product Certifications, has shaped her comprehensive view and adaptability in software development. She’s passionate about people and technology, enjoys learning, building products and solving problems.