AI and ML are becoming more ubiquitous across organizations. Our recent Intelligent Automation Survey report, Realizing the Human-Machine Relationship, found that many are already successfully implementing and using this technology, especially for customer service, which was revealed to be the #1 use case for intelligent automation across industries and countries. However, only 2% of respondents say their team has the right skills to truly benefit from automation. And 56% believe that better guidance around best practices for implementation would have ensured greater ROI from automation.
How can product leaders harness automation for innovation and validate good ideas their team already has, while also unearthing new ideas? In this webinar, we share findings from our intelligent automation survey of technology leaders and discuss how to implement human-centered AI for better product innovation and design.
Speaker: Joana Cerejo, Experience Design Lead, Emergn