Open Doors: Welcome to our Delivery Management practice
Open Doors: Welcome to our practices! is a series that takes a deeper look into what we do, how we do it, and the incredible team behind it. Each article spotlights a different practice at Emergn, highlighting how it uniquely contributes to our organization and serves our clients. In previous editions, we explored the work, challenges, and particularities of our .NET and Java, Business Analysis, and Product Design practices.
Today, the spotlight shines on Delivery Management, the team leading the organization of high-performing, cross-functional teams that bring complex projects to life and deliver real value to our clients.
What’s the main mission of this team? What principles define their work? What skills does it take to be a successful professional in Delivery Management? Let’s find out.
Leading with purpose
In a complex, fast-paced environment like ours, it takes the strength, talent, and dedication of diverse, expert teams working together to deliver exceptional outcomes that meet the users’ and clients’ needs. Our Delivery Managers act as the glue between practices (Engineering, Product, and QA) and business functions (Sales and Marketing), ensuring everyone is aligned – from the first stages of pre-sales to the final delivery.
This team’s main mission is clear: ensure the successful delivery of client outcomes by leading high-performing teams, consistently applying Emergn’s Engagement Model, and driving value across every engagement. More than just delivering projects on time, we lead with purpose to maximize the business impact for each of our clients.
This is only possible by working consistently side by side with clients – asking all the important questions and giving the right answers when it comes to value delivery, timelines, risks, budget, planning, and everything related to the engagement.
Finding the perfect balance
One of the biggest challenges of our Delivery Management team is to find the perfect balance between delivery excellence and commercial outcomes. A task we achieve successfully by focusing on building strong, transparent client relationships, where open communication is key, and continuously refining our systems of work. This way, we ensure our delivery is not only efficient but also aligned with client goals and commercial realities.
Our Delivery Managers look for improvements every step of the way. By creating a strong and open relationship with the clients we ensure we can delight them on a regular basis through execution, spot new opportunities, and even introduce efficiencies in our ways of working, better aligning methodologies and tools with our delivery.
Martin Cooper, VP Engagement Design Office
Collaboration at our core
Since most teams we lead are cross functional, we get to work with all practices within Emergn. We collaborate closely with Developers, Business Analysts, Product Designers, and many others across the organization to align goals, co-create solutions, and support each other from pre-sales through to delivery and value realization. Working closely with Practice Leads is key to allocating the right people to the right project.
We also partner with Sales, Marketing, and Communications to ensure a seamless and impactful client engagement experience.
The values that guide our work
To thrive in Delivery Management, our team members should have strong leadership skills, adaptability, commercial awareness, and clear, concise communication skills. Above all, it is a relentless focus on delivering client value that guides every decision and action we take.
Much like all Emergn teams, accountability, collaboration, continuous improvement, and a customer-focused mindset are at our core and our work is grounded on the principles of Value, Flow, Quality (VFQ for short).
Our unique ability to blend delivery disciplines across consulting, education, and engineering makes this practice stand out. We can tailor our approach to diverse project needs, bringing together expertise that spans technical execution, strategic guidance, and learning enablement.
Furthermore, we focus on becoming experts in each client’s industry, stepping into their shoes to spot unique opportunities early or detect evolving challenges and needs of their users.
Looking ahead: the future of Delivery Management
As we look into the future, we plan to deepen our strategic influence, strengthen cross-functional integration, and expand our capabilities in delivery practices and emerging technologies. Our vision is to evolve alongside the changing tech landscape while remaining dedicated to delivering outstanding client experiences.
Passionate about leading teams to success and delivering meaningful client outcomes?
If you’re considering a role in Delivery Management, be curious, embrace complexity, focus on outcomes and lead thoughtfully.
If our Delivery Management practice looks like a team you’d like to be part of, explore our opportunities! Our global team is always growing and looking for new professionals to join us in driving transformation and innovation.
Related posts
Open Doors: Welcome to our .NET and Java practice
My Emergn journey: Elisabetta’s insights as a Senior Consultant
Product Management
