We proposed a transformative overhaul of our client’s ways of working within its SD-WAN division. We started with a forensic examination of existing working practices, customer and staff experiences, and overall performance. We defined a clear picture of how the division was actually operating and where the problems were.
Following our established Digital Transformation approach, we assessed existing ways of working from end to end to visualize the entire workflow.
Our aim was to help them establish the basis to deliver value for customers early and often. So we looked at measuring and improving the flow of DevOps activity to create predictable delivery for SD-WAN products.
At the heart of the new approach was integrating feedback, collective performance metrics, and data. That meant there would be clear ways to measure and improve the quality of their SD-WAN products in the future.