SRS commissioned Emergn to assist in the transition from Informix to Oracle and to establish a leading tax payments system in the region. Despite the pressing need for an overhaul of the existing system, SRS also understood that unifying its internal and customs taxes under a single new system required time as well as a commitment to continuous improvement.
A development team of approximately 50 Emergn specialists were on-hand to aid more than 200 SRS team members. Following our principles of Value, Flow, Quality (VFQ), we began by consulting with the SRS team on key objectives and what value would look like over the course of the engagement.
We started by establishing an optimal flow of work. We also focused on gathering fast feedback to ensure quality outcomes. Then we set about supporting the SRS team with Product Management expertise.
At various stages, we were required to provide the skills to support highly technical implementations. This included streamlining tax payment processes, developing user-friendly digital services, ensuring clear user guidance, and providing tools to enforce tax and customs regulations consistently. We also provided guidance on the application of Intelligent Automation to minimize the manual tasks that had created significant issues under the previous system.
The new system received approval and was given the green light in 2015. Since then, more than 50,000 person-days were invested in meticulously preparing the system for launch. This huge commitment from Emergn and SRS has paid huge dividends. The new tax payments system has already had a demonstrable impact on individuals, businesses, and SRS itself.