The company’s modernization program was driven by a need to stay competitive by giving its clients and end users added value. The changes that Emergn helped make happen created a health and benefits platform that is now more cost-effective and user-friendly than ever.
Our product design expertise enabled the company to retire two legacy systems and successfully migrate a large installed user base over to the new platform with minimal disruption.
Clients now enjoy access to the new platform plus an integrated bundle of consulting, communication and administration services. As a result, they have recorded increased employee engagement with an average 97% customer satisfaction rating and 75 Net Promoter Score. They have also seen savings of between 5-10% in their total medical spend and 1.7% on coverage selected by employees thanks to people self-selecting optimum health and benefits packages.
Employees using the platform also spent an average $372 less on their coverage, which reduced coverage fees for their employers. Due to the savings, they also typically selected one additional coverage option compared with those who didn’t use it, meaning they enjoyed additional benefits from their salary contributions. All of which shows that with the right product design approach, major digital transformation can have immediate, tangible outcomes for organizations and individuals alike.