The transition to SAP HANA is not a big bang approach. But by following Emergn’s VFQ principles, SRS is able to create value at every step.
To-date there have been five significant benefits for SRS:
1. Instant data updates
Instead of once-a-month updates, users now have near real-time access to data with automated processing and the capability to introduce ML analytics. This offers more flexibility in managing the SRS Taxpayer Rating Systems, which in turn enables SRS to better understand taxpayers and reduce any errors when providing services.
2. Business continuity for SRS clients
On January 1, 2021 Latvia introduced the most radical reforms to the tax system in decades. A single tax account replaced the previous 40 different accounts that taxpayers had been using. The SRS SAP HANA platform ensures that all of the other public agencies that rely on its tax data receive a faster and uninterrupted service.
3. Better fraud detection
Since moving to SAP HANA, the SRS has reduced lead times in the fraud detection process from nearly a month to a matter of minutes. High-risk or suspicious transactions are instantly flagged and potential fraud can be averted. With the ability to perform a wider range of data analyses on the same information, the SRS can implement modern approaches and user-friendly visualizations.
4. Faster reporting
Previous lead times for analytical reports were around four weeks. These are now just a day and new types of reports can be created with little effort. Any new or additional information that is required can easily be set up using the intuitive SAP HANA controls.
5. Simplified infrastructure
With SAP HANA as the central platform, SRS users have online access to all core SRS systems and databases. Data can be uploaded from a centralized toolset and segregation is available, while redundant information is simple to remove. This unified platform for data integration, analytics, applications and microservices gives SRS the future-proofed infrastructure it needs as Latvia’s taxation system continues to evolve.