We led the redesign of the application by applying human-centered design approach, which kept customers with disabilities at the core of all design decisions. The technical work followed deep research into user experiences and involved a development approach favoring deliberate experimentation and rapid prototyping.
The first stage was to assume nothing and instead rely on investigating the situation. We defined any exceptional cases as well as new behaviors and linked these standards and UX requirements.
We then created an implementation strategy that included key components for the app redesign, including adjusting for the user experience through new color and component guidelines, analyzing and modifying business requirements, preparing instructions for developers, and adjusting acceptance tests.
We were in constant communication with the team throughout, before implementing the designs for quality assurance verification. This involved manual, automated, and regression testing.
We standardized the approach and integrated it into the ongoing development and testing process.
Working in this iterative way allowed for rapid prototypes developed into intuitive products to not only meet ADA obligations but also the needs of all of our client’s customers.