Insights on the intelligent automation of knowledge work

Emergn Thought Paper - Insights on Intelligent Automation

Cognitive knowledge and data quality are critical success factors to accelerate the shift to a digital business model.

Commentators frequently report on the potential return on investment from automation. The promise is often framed in terms of delivering services faster and at lower costs.

While standard automation can save time and resources by speeding up routine or manual tasks, it doesn’t deliver the transformational benefits of intelligent automation. However, intelligent automation is complex as it often requires a specific mix of technologies and skills that is dependent on the use case and organizational context.

How will we get the most business value out of intelligent automation?

The knowledge work spectrum with typical activities

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